Service 06
Someone responsible for your site after launch
Updates, backups, uptime and form monitoring, security patches, and a set number of content changes each month. You email a person, and the fix gets logged.
Why people call us about this
Nothing breaks loudly until it does
Plugins go a year without updates, the contact form quietly stops sending, the backup nobody tested turns out to be empty. Maintenance is cheap. Recovery is not.
- The contact form has not sent an email in weeks
- Backups exist but nobody has restored one
- The last plugin update broke the layout, so updates stopped
- Your developer has not replied in three months
What you get
What a maintenance plan covers
Plans are monthly. Cancel with thirty days’ notice.
01
Core and plugin updates
Applied on staging first, checked against key pages, then pushed live. Rolled back if anything moves.
02
Off-site backups
Daily, stored away from your host, and restored to a test site regularly so we know they work.
03
Uptime and form checks
Automated checks every few minutes, including a test submission, so we find a dead form before you do.
04
Security
Patches, login hardening, malware scanning, and a plan for the day something gets through.
05
Content changes
A set number of hours each month for text, images, new pages, and small design tweaks.
06
Monthly report
One page on what changed, what we fixed, how fast the site is, and anything you should decide on.
Typical timeline
How a month runs
Urgent issues are handled the same business day, not on a monthly cycle.
Step 01
First week
Onboarding
We audit the site, take ownership of backups, fix anything already broken, and document the setup.
Step 02
Ongoing
Weekly
Updates on staging, checks on key pages, monitoring reviewed, small requests cleared.
Step 03
Ongoing
Monthly
Backup restore test, speed check, security scan, and the one-page report to you.
Step 04
Ongoing
Quarterly
A short call on what the site needs next, from content gaps to work worth scoping.
This service, in the wild
Sites we have kept running
Open a project to read the full story.
Web Maintenance
Bakery, Calgary
Yann Haute Patisserie
Monthly updates, image compression, and seasonal content changes so the bakery site stays fast during holiday rushes.
Maintenance and edits
Coffee shop, Calgary
Gourmet Coffee Place
Menu and hours changes handled within a day, plus monitoring on the catering form after enquiries were being missed.
Tools and platforms
What we monitor with
You get read access to the monitoring, so you can check the same dashboards we do.
UptimeRobot
WP Umbrella
Cloudflare
Off-site backup storage
Google Search Console
PageSpeed monitoring
Placeholder quote, replace with a real client
We found out our form had been dead for two months. Since moving to a plan we get a message from them before we notice anything.
Placeholder name
Church administrator, placeholder parish
Questions we get asked
Maintenance questions
Will you maintain a site you did not build?
Yes, after an audit. We check the code, hosting, and backups, quote any fixes needed up front, and then take it on. Occasionally we find a site that is cheaper to rebuild than to maintain, and we will say so.
What counts as a content change?
Text, images, new pages from existing layouts, menu edits, and small design tweaks. New functionality or a redesign is quoted separately so your monthly hours are not quietly eaten.
How fast do you respond?
Same business day for a site that is down or a form that is broken. Two business days for routine requests. Both are written into the plan.
Is there a contract?
Month to month, cancel with thirty days’ notice. On the way out we hand over backups, documentation, and accounts so nothing is held hostage.
Previous service
Next service
Not sure your backups work?
We will audit your site for free and tell you what state it is in, whether or not you take a plan.